Shipping & Returns Policy
Shipping & Delivery
Every piece on our website is quality-checked and ready to dispatch. No long waits for your beautiful finds!
- Dispatch: Within the next working day of placing your order.
- Delivery: Usually reaches your doorstep within 2–3 working days of placing your order.
- Delivery Charges: FREE across the UAE!
A little heads-up: Weekends, public holidays, or unexpected courier delays may occasionally add a little extra time. But we'll always do our best to get your treasures to you quickly.
Returns & Exchanges
Every piece at Untagged is a little special. Handpicked and rescued from premium and luxury brands, these beautiful finds come at a fraction of their original retail price. Given the nature of surplus, all purchases are final. No returns or exchanges, so choose with your heart 🤍 (and a measuring tape helps too!)
Sizing
A peek at the brand's size chart is your best friend!
Still unsure? Going one size up + a quick tailor visit can turn a beautiful find into a custom-fit favourite. Need help choosing? We're always happy to guide you!
Quality Checks
Every piece goes through careful quality checks before dispatch. Think store-ready! Tiny quirks — a loose thread or wonky stitch, maybe — but nothing that takes away from its beauty.
In the rare case something slips through, or there's an issue with the size or item delivered, please reach out within 3 working days of receiving your order so we can promptly assist you.